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Anyone having speed issues with EPB?

2018-04-18 by: Lynn Dixon
From: Lynn Dixon 
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I have been having some weird speed issues with EPB today, and the past few
days.  It is not my pfSense box or my network, I ruled that out by plugging
my laptop directly into the Cat6 from the ONT.  Here's what I am seeing:

http://www.speedtest.net/result/7238811910.png

And those tests are pretty consistent :-(  less than 10 Mbps down, but
roughly 500 Mbps up.   I get those results regardless of which server I try
on speedtest.net, and same results from other speed test sites.

Anyone else seeing similar?
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=============================================================== From: John Dills ------------------------------------------------------ Hey, can you contact me off list? Thanks, John Dills Sent from my iPhone w days. It is not my pfSense box or my network, I ruled that out by pluggin= g my laptop directly into the Cat6 from the ONT. Here's what I am seeing: ghly 500 Mbps up. I get those results regardless of which server I try on s= peedtest.net, and same results from other speed test sites.

=============================================================== From: Lynn Dixon ------------------------------------------------------ So something very very weird... It looks like they are throttling now??? Or possibly routing issues? When I generate a new MAC address for my macbook directly to the ONT, I get a different IP address of course, because my macbooks MAC is different. I get full speeds. (I know changing MACs is horrible in practice, but its great for troubleshooting). If I change my Macbooks MAC address to match what my pfSense box was (so I get my old DHCP reservation back) and wire directly in to the ONT I get the slow speeds. So, my old MAC address (and its associated sticky reservation) is definately horribly slow, while a new MAC addresses (and new DHCP stick reservation) is full speed. X19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX19fX18KQ2h1Z2FsdWcg bWFpbGluZyBsaXN0CkNodWdhbHVnQGNodWdhbHVnLm9yZwpodHRwOi8vY2h1Z2FsdWcub3JnL2Nn aS1iaW4vbWFpbG1hbi9saXN0aW5mby9jaHVnYWx1Zwo=

=============================================================== From: Dean Warren ------------------------------------------------------ Hey Lynn, Very curious about the outcome of your findings. Any updates? Hope you have a great day, Dean Warren

=============================================================== From: Lynn Dixon ------------------------------------------------------ Dean, John worked with me yesterday within minutes of my initial email to the list, and found a issue that affected a few other customers. They had it fixed pretty quickly, but I wasn't at home to test when he unicasted me last night. By the time I got back home from visiting my parents, it was nearly 1 AM. BUT....my speeds and ping times were back to normal when I tested it around 1:30 AM. So far, things are still back to normal (ran a test about 9:30 am). I'll keep monitoring it throughout the day. A BIG thanks to John Dills and the folks at EPB. This is the first or second time I have had issues with my service in 3 years. Thats damn good in my opinion :-)

=============================================================== From: John Dills ------------------------------------------------------ Anytime! Dean, if you do have any curiosities you can message me off list. I=E2=80=99= ll be happy to try to answer any questions. Sent from my iPhone st, and found a issue that affected a few other customers. They had it fixe= d pretty quickly, but I wasn't at home to test when he unicasted me last nig= ht. By the time I got back home from visiting my parents, it was nearly 1 A= M. d 1:30 AM. So far, things are still back to normal (ran a test about 9:30 a= m). I'll keep monitoring it throughout the day. =20 ond time I have had issues with my service in 3 years. Thats damn good in my= opinion :-) Or possibly routing issues? et a different IP address of course, because my macbooks MAC is different. = I get full speeds. (I know changing MACs is horrible in practice, but its g= reat for troubleshooting).=20 I get my old DHCP reservation back) and wire directly in to the ONT I get t= he slow speeds. tely horribly slow, while a new MAC addresses (and new DHCP stick reservatio= n) is full speed. few days. It is not my pfSense box or my network, I ruled that out by plug= ging my laptop directly into the Cat6 from the ONT. Here's what I am seeing= : oughly 500 Mbps up. I get those results regardless of which server I try o= n speedtest.net, and same results from other speed test sites.