ios remote support was lunch downtown today?

From: Sparky 
------------------------------------------------------
Apple has some config tools available. Maybe it has some kind of remote
config options for profiles or something?
http://www.apple.com/support/iphone/business/



On Fri, Aug 15, 2014 at 8:19 AM, Ed King  wrote:

> Thanks, thats a good summary article.  I forwarded it to McTightwad but he
> is still asking me to find a way to remotely configure iphone email.  We
> installed an in-house iredmail server last week.  Our old hosted email was
> POP now we have IMAP.   *Before* we made the switchover, we posted
> instructions [with screenshots] on how to reconfigure iphones for the new
> system, but the boss says we are asking too much from our field workers and
> that we should remotely configure their iphones for them.
>
> Excerpt from field worker job description:
>
> "Moderate to excellent computer ability."
> "Proven proficiency of modern equipment including cell phones, fax
> machines, scanners, computers, palm or other hand held devices, GPS, and
> printers."
>
> So are we expecting too much?   The documentation is clear and concise.  I
> had one field worker (a new guy) say it was the most helpful documentation
> he's ever read and offered to buy my lunch when he's in town.   Its the
> upper level folks who are having trouble following the directions.  Go
> figure.
>
> oh, sorry,  am I being negative?    Ok, I'll go home and stick my tongue
> to the Mac Plus flyback and get some positive electrons in me.
>
>
> --------------------------------------------
> On Thu, 8/14/14, William Roush  wrote:
>
>  Subject: Re: [Chugalug] ios remote support  was Re:  lunch downtown today?
>  To: "Chattanooga Unix Gnu Android Linux Users Group"  chugalug@chugalug.org>
>  Date: Thursday, August 14, 2014, 3:35 PM
>
>  ScreenConnect wrote a
>  nice page about it:
>
>  http://www.screenconnect.com/Mobile-Device-Remote-Support
>
>  TL;DR: Apple is mean
>
>  William Roush
>  william.roush@roushtech.net
>  423-463-0592
>
>  http://www.roushtech.net/blog/
>
>
>  On 8/14/2014
>  1:54 PM, Ed King wrote:
>  > Walked down to
>  Doctor Bldg.     Sorry you didn't get to see
>  me!
>  >
>  >
>  > So...   whats the
>  "best" remote support solution for iphone? (eg: to
>  tap INTO the iphone)
>  >
>  > I can't find one that offers full
>  remote control w/o jailbreaking, so whats the next best
>  thing?   Looked at Logmein, Teamviewer, Bomgar so
>  far
>  >
>  > as this is for
>  Mr McTightwad, I'm looking for the most expensive
>  product available
>  >
>  >
>  >
>  --------------------------------------------
>  > On Thu, 8/14/14, Ed King 
>  wrote:
>  >
>  >   Subject: Re: [Chugalug] lunch
>  downtown today?
>  >   To:
>  "Chattanooga Unix Gnu Android Linux Users Group"
>  
>  >   Date: Thursday, August 14,
>  2014, 11:30 AM
>  >
>  >   maybe.   depends
>  on
>  >   where and when
>  >
>  >
>  >
>  >   --------------------------------------------
>  >   On Thu, 8/14/14, Rod-Lists
>  
>  >   wrote:
>  >
>  >
>  Subject: [Chugalug]
>  >   lunch
>  downtown today?
>  >    To:
>  "Chattanooga
>  >   Unix Gnu
>  Android Linux Users Group" 
>  >    Date: Thursday, August 14, 2014,
>  10:01 AM
>  >
>  >
>    Whole office is on the
>  >   road.
>  >
>    Anyone up for lunch downtown?
>  >
>
>  >
>  >    Rod
>  >
>  >   

=============================================================== From: Ed King ------------------------------------------------------ thanks for the link(s), I will dig in and investigate... = -------------------------------------------- Subject: Re: [Chugalug] ios remote support was Re: lunch downtown today? To: "Chattanooga Unix Gnu Android Linux Users Group" Date: Friday, August 15, 2014, 6:51 PM = Apple has some config tools available. Maybe it has some kind of remote config options for profiles or something? = http://www.apple.com/support/iphone/business/ = = = = On Fri, Aug 15, 2014 at 8:19 AM, Ed King wrote: = Thanks, thats a good summary article.=A0 I forwarded it to McTightwad but he is still asking me to find a way to remotely configure iphone email.=A0 We installed an in-house iredmail server last week.=A0 Our old hosted email was POP now we have IMAP.=A0 =A0*Before* we made the switchover, we posted instructions [with screenshots] on how to reconfigure iphones for the new system, but the boss says we are asking too much from our field workers and that we should remotely configure their iphones for them. = = = = Excerpt from field worker job description: = = = "Moderate to excellent computer ability." = "Proven proficiency of modern equipment including cell phones, fax machines, scanners, computers, palm or other hand held devices, GPS, and printers." = = = So are we expecting too much?=A0 =A0The documentation is clear and concise.=A0 I had one field worker (a new guy) say it was the most helpful documentation he's ever read and offered to buy my lunch when he's in town.=A0 =A0Its the upper level folks who are having trouble following the directions.=A0 Go figure. = = = = oh, sorry,=A0 am I being negative?=A0 =A0 Ok, I'll go home and stick my tongue to the Mac Plus flyback and get some positive electrons in me. = = = = = -------------------------------------------- = On Thu, 8/14/14, William Roush wrote: = = = =A0Subject: Re: [Chugalug] ios remote support=A0 was Re:=A0 lunch downtown today? = =A0To: "Chattanooga Unix Gnu Android Linux Users Group" = =A0Date: Thursday, August 14, 2014, 3:35 PM = = = =A0ScreenConnect wrote a = =A0nice page about it: = = = =A0http://www.screenconnect.com/Mobile-Device-Remote-Support = = = =A0TL;DR: Apple is mean = = = =A0William Roush = =A0william.roush@roushtech.net = =A0423-463-0592 = = = =A0http://www.roushtech.net/blog/ = = = = = =A0On 8/14/2014 = =A01:54 PM, Ed King wrote: = =A0> Walked down to = =A0Doctor Bldg.=A0 =A0=A0=A0Sorry you didn't get to see = =A0me! = =A0> = =A0> = =A0> So...=A0=A0=A0whats the = =A0"best" remote support solution for iphone? (eg: to = =A0tap INTO the iphone) = =A0> = =A0> I can't find one that offers full = =A0remote control w/o jailbreaking, so whats the next best = =A0thing?=A0=A0=A0Looked at Logmein, Teamviewer, Bomgar so = =A0far = =A0> = =A0> as this is for = =A0Mr McTightwad, I'm looking for the most expensive = =A0product available = =A0> = =A0> = =A0> = =A0-------------------------------------------- = =A0> On Thu, 8/14/14, Ed King = =A0wrote: = =A0> = =A0>=A0=A0=A0Subject: Re: [Chugalug] lunch = =A0downtown today? = =A0>=A0=A0=A0To: = =A0"Chattanooga Unix Gnu Android Linux Users Group" = =A0 = =A0>=A0=A0=A0Date: Thursday, August 14, = =A02014, 11:30 AM = =A0>=A0=A0=A0 = =A0>=A0=A0=A0maybe.=A0=A0=A0depends = =A0on = =A0>=A0=A0=A0where and when = =A0>=A0=A0=A0 = =A0>=A0=A0=A0 = =A0>=A0=A0=A0 = =A0>=A0=A0=A0-------------------------------------------- = =A0>=A0=A0=A0On Thu, 8/14/14, Rod-Lists = =A0 = =A0>=A0=A0=A0wrote: = =A0>=A0=A0=A0 = =A0>=A0 =A0 = =A0Subject: [Chugalug] = =A0>=A0=A0=A0lunch = =A0downtown today? = =A0>=A0 =A0 To: = =A0"Chattanooga = =A0>=A0=A0=A0Unix Gnu = =A0Android Linux Users Group" = =A0>=A0 =A0 Date: Thursday, August 14, 2014, = =A010:01 AM = =A0>=A0 =A0 = =A0>=A0 = =A0=A0 Whole office is on the = =A0>=A0=A0=A0road. = =A0>=A0 = =A0=A0 Anyone up for lunch downtown? = =A0>=A0 =A0 = = = =A0>=A0 =A0 = =A0>=A0 =A0 Rod = =A0>=A0=A0=A0 = =A0>=A0=A0=A0