OT: Verizon rant

From: Ed King 
------------------------------------------------------
I always hear people talking smack about Comcast customer support, but I've had 
a ticket open with Verizon for over a month now.    


Right now I wouldn't recommend Verizon to my worst enemy...    if I had any 
enemies.

=============================================================== From: Ed King ------------------------------------------------------ Verizon resolved my month old support ticket today. Blood pressure... dropping rapidly... feeling faint... ----- Original Message ---- From: Ed King To: Chattanooga Unix Gnu Android Linux Users Group Sent: Thu, September 27, 2012 2:53:56 PM Subject: [Chugalug] OT: Verizon rant I always hear people talking smack about Comcast customer support, but I've had a ticket open with Verizon for over a month now. Right now I wouldn't recommend Verizon to my worst enemy... if I had any enemies.

=============================================================== From: John Aldrich ------------------------------------------------------ Quoting Ed King : One of my colleagues is from Florida and he's got Verizon FIOS. They have a bug in their system where payments made don't get credited to their account properly, so he's showing as 2 months behind. They want a 4-digit security code that they are going to MAIL to his house, which he'll receive in 7-10 days. In the meantime they were threatening to cut off his phone and internet for non-payment yesterday. He tried for over an hour with a Verizon rep to get it resolved. I don't know if he EVER did.

=============================================================== From: wes ------------------------------------------------------ I went through the 4 digit PIN thing recently. I learned that it's a recent FCC regulation having to do with phone service. Comcast didn't require the PIN until I got phone service with them. Frontier (FIOS provider out here) doesn't require the PIN even though they are primarily a phone company but I only have Internet service with them. I imagine Verizon is a screwed-up enough company they might require the PIN regardless. -wes

=============================================================== From: Dave Brockman ------------------------------------------------------ -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Yeah, if you are calling in a trouble ticket with CC, you better tell them your phone is down, not Internet. Phone is still regulated to be available.... to some extent... Regards, dtb - -- "Some things in life can never be fully appreciated nor understood unless experienced firsthand. Some things in networking can never be fully understood by someone who neither builds commercial networking equipment nor runs an operational network." RFC 1925 -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.17 (MingW32) Comment: Using GnuPG with Mozilla - http://www.enigmail.net/ iEYEARECAAYFAlBmEjsACgkQABP1RO+tr2SJZACfWmUdts0n1wF3KRUF2DEuU0UI WoUAnRRKcx1dbS3lj5WXgtgOZo0cVpJ4 =oJyY -----END PGP SIGNATURE-----

=============================================================== From: Dan Lyke ------------------------------------------------------ On Fri, 28 Sep 2012 17:10:19 -0400 Dave Brockman wrote: Yep, we have to collect call stats for phone stuff. I'd *love* to have call stats for Internet stuff, but nobody can figure out useful classifications...