<div dir="ltr">Suffice it to say that the provider gave their services of building the website for free, and then charged them a huge (over $200/month) price tag for the hosting, and haven't been responsive or helpful whenever the client needed help / technical support.<div>
<br></div><div>I see at least 3 big mistakes by that (non-Chattanooga-based) provider:</div><div>1) Provided something of value for free</div><div>2) Overpriced their hosting fees</div><div>3) Provided crappy customer service</div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Aug 26, 2013 at 5:43 PM, William Roush <span dir="ltr"><<a href="mailto:william.roush@roushtech.net" target="_blank">william.roush@roushtech.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">I'd imagine the only way they'd determine those kinds of issues existed in the first place would be if they had someone technical on their team in that understands those kinds of issues, which according to David they don't...<br>

<br>
I'm just kind of weary of a customer that has been "burned" but doesn't really understand the ways they can be burned (such as the reasons you've pointed out).<span class="HOEnZb"><font color="#888888"><br>

<br>
William Roush</font></span><div class="HOEnZb"><div class="h5"><br>
<br>
On 8/26/2013 5:37 PM, Dave Brockman wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<br>
On 8/26/2013 3:42 PM, William Roush wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
If I had to make a bet: they didn't make payment on something they<br>
were supposed to (probably development), and they got their site<br>
taken down.<br>
<br>
It's the only way I could see people getting "burned" but still<br>
willing to go with a VPS that they are in control of.<br>
</blockquote>
I've cleaned up a ton of VPS/Hosted/Cloud servers "managed" by a<br>
"developer" who don't know their their arse from a hole in the ground<br>
when it comes to systems administration:<br>
<br>
All services running as single local administrator account, CHECK<br>
Single Local Administrator Account w/ easy 3 character pwd, CHECK<br>
All services on system exposed to global internet, CHECK<br>
5+ year out of date Java/Flash/Shockwave installed and enabled, CHECK<br>
All updates disabled (MS updates break my sensitive code!), CHECK<br>
Obvious evidence of surfing from this Swiss cheese, CHECK<br>
<br>
And besides, if you give a developer access to update the website,<br>
they can update it back to any backups they may have.  More<br>
importantly, ensure they have control over the Domain.<br>
Web/VPS/Hosting companies are a dime a dozen these days, controlling<br>
what points where is the key.<br>
<br>
Regards,<br>
<br>
dtb<br>
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