[Chugalug] OT: Client Services aka Help Desk job at UTC

Reed Gregory reed.gregory at gmail.com
Fri Sep 13 14:21:49 UTC 2013


Another job posting for those looking.  This is more entry level type
stuff.  Full time salary with benefits though.

https://ut.taleo.net/careersection/jobdetail.ftl?job=42967&lang=en&sns_id=

IT Specialist I, Help Desk - 13000000XS

Description


This position provides technical support for a variety of Information
Technology related problems and questions.  Responsibilities include:
Coordinating
and providing basic technology and computer software and hardware support
to the university community: consulting with faculty and staff to support
and troubleshoot desktop computer technology and applications; assisting
with deployment of new images, software/hardware upgrades, and fixes;
troubleshooting problems using scripts and checklists as guides; applying
diagnostic procedures to determine sources of technological issues,
identifying problems associated with hardware, including networking,
printers, desktop computers, and software including electronic mail,
operating systems, word processing, databases and spreadsheets; setting up
equipment for faculty and staff use; instructing clients and student
employees as to appropriate solutions to correct problems and coordinating
the resolution of technical problems; consulting with and providing
consultation for programmers and/or administrators for various systems,
networking and other IT divisions to resolve recurring client issues;
participating in IT departmental cross training and/or planned internal
technologies refreshers; participating in various team projects and campus
IT initiatives as needed.


Qualifications
 Bachelor’s degree preferred. High school diploma or GED required and 2
years of college or equivalent post-high school education or experience.
A+, Microsoft Certified Solutions Associate (MCSA), and current Apple
Support Essentials Certification required or ability to attain
certification(s) within 1 year of employment. Experience with Outlook
Exchange and MS Office Suite is preferred. Must have broad knowledge of
multiple operating systems including mobile, applications, networking,
hardware and peripherals. Minimum of 2 years experience using,
troubleshooting, and managing technology in person and remote client
contact, preferably in an educational setting. Demonstrated skills in
troubleshooting and ability to creatively solve problems. Excellent
customer service, organizational, and communication skills. Proven ability
to analyze needs and solve problems in a creative and proactive fashion.
Ability to work independently and as a member of a team.

-- 
Reed Gregory
reed.gregory at gmail.com
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