dbmchone at gmail.com
Mon Feb 4 17:41:06 UTC 2013
It's important that mistakes are brought to light so that they can be
learned from. I thought Billy was rather fair in his email.
On Mon, Feb 4, 2013 at 12:26 PM, Eric Wolf <ebwolf at gmail.com> wrote:
> I'm not sure if you had ulterior motives, or if you just don't understand
> that John lacks any concept of "social nuance".
> To be fair to John, he does excel in social interactions where I
> completely fail. I'd hire John as a tier-2 tech support person any day. Not
> tier-1 because his social style takes too much time. But as a gateway to
> tier-3, John is the man. He's able to keep customers happy to be on hold
> while the details get worked out. Whereas I would be screaming in to the
> telephone at the customer within 30 seconds...
> As far as listserv social nuance, I can rely on John to make
> a grievous mistake every other month or so. You learn to love the his
> regular flame-worthy comments. And the guy never gives up no matter how hot
> the flames get.
> Eric B. Wolf 720-334-7734
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