[Chugalug] Client burned by previous hosting provider

William Roush william.roush at roushtech.net
Mon Aug 26 22:15:14 UTC 2013


Ouch, I'm surprised he got away with $200+/month even with the free 
site, that's pretty rough, especially with no support... I can see where 
they're coming from now.

William Roush

On 8/26/2013 6:08 PM, David White wrote:
> Suffice it to say that the provider gave their services of building 
> the website for free, and then charged them a huge (over $200/month) 
> price tag for the hosting, and haven't been responsive or helpful 
> whenever the client needed help / technical support.
>
> I see at least 3 big mistakes by that (non-Chattanooga-based) provider:
> 1) Provided something of value for free
> 2) Overpriced their hosting fees
> 3) Provided crappy customer service
>
>
> On Mon, Aug 26, 2013 at 5:43 PM, William Roush 
> <william.roush at roushtech.net <mailto:william.roush at roushtech.net>> wrote:
>
>     I'd imagine the only way they'd determine those kinds of issues
>     existed in the first place would be if they had someone technical
>     on their team in that understands those kinds of issues, which
>     according to David they don't...
>
>     I'm just kind of weary of a customer that has been "burned" but
>     doesn't really understand the ways they can be burned (such as the
>     reasons you've pointed out).
>
>     William Roush
>
>
>     On 8/26/2013 5:37 PM, Dave Brockman wrote:
>
>         -----BEGIN PGP SIGNED MESSAGE-----
>         Hash: SHA1
>
>         On 8/26/2013 3:42 PM, William Roush wrote:
>
>             If I had to make a bet: they didn't make payment on
>             something they
>             were supposed to (probably development), and they got
>             their site
>             taken down.
>
>             It's the only way I could see people getting "burned" but
>             still
>             willing to go with a VPS that they are in control of.
>
>         I've cleaned up a ton of VPS/Hosted/Cloud servers "managed" by a
>         "developer" who don't know their their arse from a hole in the
>         ground
>         when it comes to systems administration:
>
>         All services running as single local administrator account, CHECK
>         Single Local Administrator Account w/ easy 3 character pwd, CHECK
>         All services on system exposed to global internet, CHECK
>         5+ year out of date Java/Flash/Shockwave installed and
>         enabled, CHECK
>         All updates disabled (MS updates break my sensitive code!), CHECK
>         Obvious evidence of surfing from this Swiss cheese, CHECK
>
>         And besides, if you give a developer access to update the website,
>         they can update it back to any backups they may have.  More
>         importantly, ensure they have control over the Domain.
>         Web/VPS/Hosting companies are a dime a dozen these days,
>         controlling
>         what points where is the key.
>
>         Regards,
>
>         dtb
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> -- 
> David White
> Founder & CEO
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