[Chugalug] Client burned by previous hosting provider

Nick Smith nick at nicksmith.us
Mon Aug 26 19:38:30 UTC 2013


Some(most)times the cost of education/experience can be expensive.
Sounds like they are happy paying you more for something that makes them
more comfortable.
You've done your due diligence in expressing your concern.
Your making your customer happy and making more money. Bonus.


On Mon, Aug 26, 2013 at 3:28 PM, David White <dwrudy at gmail.com> wrote:

> I agree completely.
>
> Ed, nope, it's not a local company, nor a company that just went out of
> business. =)
>
> The client is actually still hosted with them, but wants to move off as
> quickly as possible.
>
>
> On Mon, Aug 26, 2013 at 3:11 PM, Bret McHone <dbmchone at gmail.com> wrote:
>
>> Anger + Ignorance makes for a bad combination in most respects. I run
>> into that kind of mentality with some family members. There's not really
>> much you can do other than build a relationship with them, build the trust
>> and confidence over time to help them to understand. Time works in your
>> favor in letting the wounds heal over and let the memory fade a bit as you
>> sell them the services they are comfortable with. My family member can very
>> hateful against certain ideals, but with the trust relationship (AD pun not
>> intended) we've built he at least now considers the things I say before
>> refuting them. Though occasionally I do get through and he listens more and
>> more.
>>
>> -B
>>
>>
>> On Aug 26, 2013, at 3:02 PM, David White wrote:
>>
>> How can a potential new client be so burned by a web hosting company in
>> the past that they absolutely refuse to let anyone manage a VPS or other
>> type of server for them, and they insist on purchasing their own hardware
>> or unmanaged VPS, even though they don't have anyone technical on their
>> team, much less anyone who knows anything about server administration?
>>
>> This contract I'm working on will mean more money for me in the long run
>> (more expensive for them because of setup costs, an on-going maintenance
>> contract, and 24/7 monitoring fees), but good grief - I've tried everything
>> I know how to steer them away from this option because they simply don't
>> have the expertise.
>>
>> I feel bad for the client, but I'm pretty furious that they feel so jaded
>> by their previous hosting provider that they've lost all trust for all
>> hosting providers.
>>
>> --
>> David White
>> Founder & CEO
>> *
>> *
>> *Develop CENTS *
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>> Nonprofit Organizations Worldwide
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>> 423-693-4234
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>>
>>
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>>
>
>
> --
> David White
> Founder & CEO
> *
> *
> *Develop CENTS *
> Computing, Equipping, Networking, Training & Supporting
> Nonprofit Organizations Worldwide
> http://developcents.com
> 423-693-4234
>
> _______________________________________________
> Chugalug mailing list
> Chugalug at chugalug.org
> http://chugalug.org/cgi-bin/mailman/listinfo/chugalug
>
>


-- 
--------------
Nick Smith
nick at nicksmith dot us
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