[Chugalug] Client burned by previous hosting provider

David White dwrudy at gmail.com
Mon Aug 26 19:28:31 UTC 2013


I agree completely.

Ed, nope, it's not a local company, nor a company that just went out of
business. =)

The client is actually still hosted with them, but wants to move off as
quickly as possible.


On Mon, Aug 26, 2013 at 3:11 PM, Bret McHone <dbmchone at gmail.com> wrote:

> Anger + Ignorance makes for a bad combination in most respects. I run into
> that kind of mentality with some family members. There's not really much
> you can do other than build a relationship with them, build the trust and
> confidence over time to help them to understand. Time works in your favor
> in letting the wounds heal over and let the memory fade a bit as you sell
> them the services they are comfortable with. My family member can very
> hateful against certain ideals, but with the trust relationship (AD pun not
> intended) we've built he at least now considers the things I say before
> refuting them. Though occasionally I do get through and he listens more and
> more.
>
> -B
>
>
> On Aug 26, 2013, at 3:02 PM, David White wrote:
>
> How can a potential new client be so burned by a web hosting company in
> the past that they absolutely refuse to let anyone manage a VPS or other
> type of server for them, and they insist on purchasing their own hardware
> or unmanaged VPS, even though they don't have anyone technical on their
> team, much less anyone who knows anything about server administration?
>
> This contract I'm working on will mean more money for me in the long run
> (more expensive for them because of setup costs, an on-going maintenance
> contract, and 24/7 monitoring fees), but good grief - I've tried everything
> I know how to steer them away from this option because they simply don't
> have the expertise.
>
> I feel bad for the client, but I'm pretty furious that they feel so jaded
> by their previous hosting provider that they've lost all trust for all
> hosting providers.
>
> --
> David White
> Founder & CEO
> *
> *
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-- 
David White
Founder & CEO
*
*
*Develop CENTS *
Computing, Equipping, Networking, Training & Supporting
Nonprofit Organizations Worldwide
http://developcents.com
423-693-4234
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