[Chugalug] OT: Verizon rant

Dave Brockman dave at brockmans.com
Fri Sep 28 21:10:19 UTC 2012


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On 9/28/2012 2:14 PM, wes wrote:
> On Fri, Sep 28, 2012 at 11:09 AM, John Aldrich
> <jmaldrich at yahoo.com <mailto:jmaldrich at yahoo.com>> wrote:
> 
> Quoting Ed King <chevyiinova at bellsouth.net 
> <mailto:chevyiinova at bellsouth.net>>:
> 
> Verizon resolved my month old support ticket today.    Blood 
> pressure... dropping rapidly...    feeling faint...
> 
> 
> One of my colleagues is from Florida and he's got Verizon FIOS.
> They have a bug in their system where payments made don't get
> credited to their account properly, so he's showing as 2 months
> behind. They want a 4-digit security code that they are going to
> MAIL to his house, which he'll receive in 7-10 days. In the
> meantime they were threatening to cut off his phone and internet
> for non-payment yesterday. He tried for over an hour with a Verizon
> rep to get it resolved. I don't know if he EVER did.
> 
> 
> I went through the 4 digit PIN thing recently. I learned that it's
> a recent FCC regulation having to do with phone service. Comcast
> didn't require the PIN until I got phone service with them.
> Frontier (FIOS provider out here) doesn't require the PIN even
> though they are primarily a phone company but I only have Internet
> service with them.

Yeah, if you are calling in a trouble ticket with CC, you better tell
them your phone is down, not Internet.  Phone is still regulated to be
available.... to some extent...

Regards,

dtb


- -- 
"Some things in life can never be fully appreciated nor
understood unless experienced firsthand. Some things in
networking can never be fully understood by someone who neither
builds commercial networking equipment nor runs an operational
network."  RFC 1925
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