[Chugalug] OT? support
chevyiinova at bellsouth.net
Tue Oct 23 14:04:04 UTC 2012
I'm not a PMP project manager nor do I play one on t.v.
However, my team *delivers* and our systems make money for the company. We
don't have any failed projects where the servers are sitting in storage room
Now, I never said we were perfect. Does our software have bugs? Hell yeah it
has bugs. Some of them never got caught during testing because our field users
are a lot more clever about breaking things than we are.
Anyway, my question is, how many support personnel "should" be expected for any
given software system of significant complexity? I know thats kind of a vague
I'd love to get some real world examples of how many support folks your software
has (and the size/complexity of the system being supported)
If a team is constantly cranking out new products, isn't it just common sense
that the need for support going to increase?
More information about the Chugalug